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Feedback and Resolution Process 

Within the reality of the schooling experience, it is recognised that, from time to time, misunderstandings, differences of opinion and situations of dissatisfaction may give rise to concerns or complaints which need to be resolved.  

 The effective management and resolution of complaints assists Ñý¾«¶¯Âþ Broken Bay in encouraging partnership in education through open communication about concerns, complaints, and issues. It includes supporting participation; giving opportunities for parents and members of the school community to provide feedback and constructive suggestions to schools. 

 Ñý¾«¶¯Âþ Broken Bay is committed to:  

• Supporting a harmonious and safe environment for all students, parents / carers where issues and concerns can be raised.  
• Providing a fair, efficient, and accessible complaints resolution process for positively resolving concerns in our school communities.  
• Timely resolution of complaints, at the school level where possible. 

For details of our Complaint Management and Resolution Process, click here and to see our Complaints Management Resolution Policy, click here. Our brochure outlines the process to follow and can be a helpful resource located .